Refund Policy

ChairSlay charges a flat subscription, billed monthly or annually in advance. The trial is 30 days, no credit card required to start. Nothing is charged unless you choose a plan, and if you cancel during the trial, you’re never charged.

When we refund

• You rejected a price change. If we raise the list price and you cancel before the new price takes effect, we refund any prepaid period at the old price.
• Billing errors. If we double-billed you or charged the wrong amount, we refund the difference. Email [email protected].
• A charge after you delete your account. If a charge goes through while we’re stopping billing for an account you deleted, we refund it.
• Where required by law. Statutory consumer-protection refunds where mandated. Email [email protected].

When we don’t

• Cancelling partway through a paid period. Cancel any time; the cancellation takes effect at the end of the month or year you’ve paid for, and you keep full access until then. We don’t pro-rate or refund the unused part.
• Annual plans. Annual is paid upfront for the year. If you cancel partway through, we don’t refund the unused months.
• Deleting your account. Deleting ends your plan right away, and any paid time left isn’t refunded.
• Buyer’s remorse on the subscription. No refunds for changing your mind on past months. (We make this easy to avoid: 30-day no-card trial up front.)

Client refunds

ChairSlay can’t refund the money your clients paid you, because we never held it. Refunds for client payments go through your processor:

• Stripe path: issue from your Stripe dashboard.
• Square path: issue from your Square dashboard.

ChairSlay surfaces a one-click refund button in the booking record that calls your processor’s refund API — you don’t have to leave the app. But the money comes from your processor balance, not us.

Contact

Billing questions: [email protected].